Volvo Simulator Support Agreement

Always included
Volvo Simulator Support Agreement is included with all new Volvo Simulators for a period of three years*. At the end of the three-year period, it is possible to extend the Volvo Simulator Support Agreement.

Need to renew
When you are renewing an Simulator Support Agreement, you chose either the Extension alternative if you are prolonging an existing agreement or Restart if you want to add a Simulator Support Agreement to your Volvo Simulator.

Support services included
The Volvo Simulator Support Agreement includes technical support (online and/or e-mail). The Volvo Simulator support team will respond to all support requests within 24 hours during Swedish business hours.

Software upgrades (when available) are included in the Volvo Simulator Support Agreement. See FAQ section to see if your Volvo Simulator has available upgrades. If an upgrade is requested, Volvo Simulator Support team will install the new software onto the designated simulator and verify the new functionality (Internet connected Simulator is required).

The Simulator Support Agreement does not include on-site support or spare parts. Support issues that require special conditions will be offered separately (e.g. On-site support, spare parts or freight costs for repair in Umeå, Sweden).

Contact
When support or software upgrade is required, please use the contact form available in the Support/FAQ section and our technical team will contact you within 24 hours (Swedish business hours)

All aftermarket support is provided by Oryx Simulations AB.

* For simulators sold after 2019-06-01