S451 - Simulator Support Agreement, Restart (1 year)

Volvo EXC 400

The Volvo Excavator 400 Simulator, also known as Volvo EXC Light, comes with a separate computer cabinet. This simulator requires three-phase power. If you have this type of simulator, you can find the available options and spare parts below. Please note that a simulator serial number is required when ordering options or spare parts.

If the requested spare part is not listed below, please contact our support team.

Note:

Software upgrades are free of charge if you hold a valid Simulator Support Agreement. If you are unsure of the status of your Support Agreement, add an upgrade request below and we will inform you what options you have for your simulator regarding Software Upgrade.
A Simulation Computer that is older than three years will need to be upgraded if a Software Upgrade is requested. The replacement Simulator Computer for your Volvo Simulator is listed as option below.
If you don’t have a valid support agreement, you need to order the Restart option for Simulator Support Agreement (S451). With a valid Simulator Support Agreement, you have discounted prices for spare parts and Software Upgrades are included free of charge.

If the requested spare part is not listed below, please contact our support team.

Volvo WLO 400

The Volvo Wheel Loader 400 Simulator, also known as Volvo WLO Light, comes with a separate computer cabinet. This simulator requires three-phase power. If you have this type of simulator, you can find the available options and spare parts below. Please note that a simulator serial number is required when ordering options or spare parts.

Note:

Software upgrades are free of charge if you hold a valid Simulator Support Agreement. If you are unsure of the status of your Support Agreement, add an upgrade request below and we will inform you what options you have for your simulator regarding Software Upgrade.
A Simulation Computer that is older than three years will need to be upgraded if a Software Upgrade is requested. A replacement Simulator Computer for your Volvo Simulator is listed as an option below.
If you don’t have a valid support agreement, you need to order the Restart option for Simulator Support Agreement (S451). With a valid Simulator Support Agreement, you have discounted prices for spare parts and Software Upgrades are included free of charge.

If the requested spare part is not listed below, please contact our support team.

Volvo EXC 500

If you have this type of simulator, you can find the available options and spare parts below.
Please note that a simulator serial number is required when ordering options or spare parts.

Note:

Software upgrades are free of charge if you hold a valid Simulator Support Agreement. If you are unsure of the status of your Support Agreement, add an upgrade request below and we will inform you about which options you have for your simulator regarding a Software Upgrade.
A Simulation Computer that is older than three years will need to be upgraded if a Software Upgrade is requested. The replacement Simulator Computer for your Volvo Simulator is listed as an option below.
If you don’t have a valid support agreement, you need to order the Restart option for Simulator Support Agreement (S451). With a valid Simulator Support Agreement, you have discounted prices for spare parts and Software Upgrades are included free of charge.

If the requested spare part is not listed below, please contact our support team.

Volvo WLO 500

If you have this type of simulator, you can find available options and spare parts below.
Please note that a simulator serial number is required when ordering options or spare parts.

Note:

Software upgrades are free of charge if you hold a valid Simulator Support Agreement. If you are unsure of the status of your Support Agreement, add an upgrade request below and we will inform you about which options you have for your simulator regarding Software Upgrade.
A Simulation Computer that is older than three years will need to be upgraded if a Software Upgrade is requested. A replacement Simulator Computer for your Volvo Simulator is listed as an option below.
If you don’t have a valid support agreement, you need to order the Restart option for Simulator Support Agreement (S451). With a valid Simulator Support Agreement, you have discounted prices for spare parts and Software Upgrades are included free of charge.

If the requested spare part is not listed below, please contact our support team.

Volvo ART 500

If you have this type of simulator, you can find the available options and spare parts below.
Please note that a simulator serial number is required when ordering options or spare parts.

Note:

Software upgrades are free of charge if you hold a valid Simulator Support Agreement. If you are unsure of the status of your Support Agreement, add an upgrade request below and we will inform you about which options you have for your simulator regarding Software Upgrade.
A Simulation Computer that is older than three years will need to be upgraded if a Software Upgrade is requested. A replacement Simulator Computer for your Volvo Simulator is listed as an option below.
If you don’t have a valid support agreement, you need to order the Restart option for Simulator Support Agreement (S451). With a valid Simulator Support Agreement, you have discounted prices for spare parts and Software Upgrades are included free of charge.

If the requested spare part is not listed below, please contact our support team.

Volvo Simulator Support Agreement

Always included
Volvo Simulator Support Agreement is included with all new Volvo Simulators for a period of three years*. At the end of the three-year period, it is possible to extend the Volvo Simulator Support Agreement.

Need to renew
When you are renewing an Simulator Support Agreement, you chose either the Extension alternative if you are prolonging an existing agreement or Restart if you want to add a Simulator Support Agreement to your Volvo Simulator.

Support services included
The Volvo Simulator Support Agreement includes technical support (online and/or e-mail). The Volvo Simulator support team will respond to all support requests within 24 hours during Swedish business hours.

Software upgrades (when available) are included in the Volvo Simulator Support Agreement. See FAQ section to see if your Volvo Simulator has available upgrades. If an upgrade is requested, Volvo Simulator Support team will install the new software onto the designated simulator and verify the new functionality (Internet connected Simulator is required).

The Simulator Support Agreement does not include on-site support or spare parts. Support issues that require special conditions will be offered separately (e.g. On-site support, spare parts or freight costs for repair in Umeå, Sweden).

Contact
When support or software upgrade is required, please use the contact form available in the Support/FAQ section and our technical team will contact you within 24 hours (Swedish business hours)

All aftermarket support is provided by Oryx Simulations AB.

* For simulators sold after 2019-06-01